Shipping Policy
This Shipping Policy explains how shipping works for orders placed on https://minviastore.com/.
2) Processing time
Orders are typically processed within [1–3 business days] (excluding weekends and holidays). During peak periods, processing may take longer.
3) Shipping times (estimates)
Delivery times are estimates and begin after the order is processed.
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United States: [7–18 business days]
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International: [7–20 business days]
If you ship from overseas (ex: China), remplace par des délais réalistes (ex: 7–15 jours US / 8–20 jours international) et garde toujours une phrase “estimates, not guaranteed”.
4) Shipping costs
Shipping costs are shown at checkout based on destination and order details.
5) Tracking
When available, tracking information will be emailed once your order ships. Tracking updates may take 24–72 hours to appear.
6) Address accuracy
Customers are responsible for providing a complete and correct shipping address. If an order is returned due to an incorrect address provided by the customer, additional shipping fees may apply for reshipment.
7) Customs, duties, and taxes (international)
International orders may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer and vary by country.
8) Delays
Shipping carriers may experience delays due to weather, customs, peak seasons, or other events outside our control. We are not responsible for carrier delays, but we will do our best to assist.
9) Lost or missing packages
If your tracking shows “delivered” but you did not receive the package, please:
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check with household members/neighbors,
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contact your local carrier,
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then email us atsupport@minviastore.com within [7 days] of the delivery scan.
We may request additional information to investigate.
10) Damaged packages
If your order arrives damaged, contact us within [48 hours] with:
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your order number,
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photos of the packaging and the item.
We will evaluate and provide a solution (replacement or refund where applicable).